Mauritius · Madagascar · since 2021
Your customer relationships,
handled by people who know the job
CallData runs your calls, your sales and your back office from two production floors in the Indian Ocean. Agents trained on your processes, available when your customers are, at a cost that holds up over time.
We reply within 24 working hours, with a single point of contact.
80+
employees
110
seats installed
2
production floors
24/7
coverage available
What we do
A provider, not a platform
Founded in 2021, CallData is a multichannel contact centre. We do not sell anonymous minutes: every account gets its own team, its own supervisor and its own metrics. You know who is talking to your customers.
A dedicated team
Agents assigned to your account, trained on your offer and your tone of voice. No constant rotation between campaigns.
Transparent management
A named supervisor, reporting at whatever frequency you choose, call recordings you can access. You can see what happens on the floor.
Fast ramp up
110 seats installed and expandable across two sites. A seasonal peak takes weeks to prepare, not six months.
Two languages, properly
French and English, spoken and written, on both floors. You serve your European markets without changing provider.
Why outsource
What you get out of it
A cost that holds
No recruitment to fund, no fixed payroll to carry, no premises to equip. You pay for production, not for structure.
Teams already trained
Our agents do this full time. The learning curve on your offer is measured in days.
Hours you cannot cover
Evenings, weekends, French public holidays. Your customers call when they can and someone picks up.
Your staff back on their job
Your employees stop handling tier one calls and go back to what you hired them for.
Our lines of work
Five practices, one point of contact
You can hand us a single piece or the whole chain, from generating the contact to closing the case.
Our floors
Two sites, two purposes
Antananarivo for volume and production. Port Louis for account management, sensitive work and a time zone close to Europe.
Data
Your files do not leave the floor
Controlled personal data processing, restricted physical access, contractual processor commitments. The detail is published, not available on request.
- Documented instructions
- Staff confidentiality
- Controlled physical access
- Minimal system access
Let's talk about your volume
Describe your need in three lines. We come back with sizing and a price range, with no commitment.